Order Cancellation Policy

Last updated: November 6, 2026

This policy explains when an order placed on bluds.shop can be cancelled. It applies to purchases from Bluds LLC (“Bluds”, “we”, “us”).

You may cancel an order within 12 hours of placing it, or before it has shipped, whichever happens first. Because orders begin processing quickly, the 12-hour figure is an outer limit rather than a guarantee.

How to cancel

Email support@bluds.shop with your order number and the word “cancel” in the subject line, or use our contact form and choose Cancellation request. We use the time your email or form message was sent to decide whether a cancellation is in time. If it was sent inside the window, the cancellation is approved.

If we ship it anyway

If you send a cancellation request inside the window and we ship the order regardless, you still get your money back. Contact us when the parcel arrives and we will arrange the refund. You will not be left out of pocket because of a mistake on our side.

After the window

Once an order has shipped it can no longer be cancelled. If the item then turns out to be damaged, defective, incorrect or not as described, our Return and Refund Policy applies.

Orders cancelled by us

We may cancel an order if the item is out of stock, if we cannot ship to the address given, if the order appears fraudulent, or if a product was listed at a materially incorrect price. Where we cancel, you receive a full refund and we will tell you why.

Contact

For any question about an order, email support@bluds.shop or use our contact form. Please include your order number.