Contact
We are a small team and we answer our own email. If something is wrong with an order, or you want to check a detail before you buy, write to us and a person will reply.
Email us
We reply within one business day, Monday to Friday. Messages sent at a weekend or on a United States federal holiday are answered the next business day.
What to include
You will get a faster answer if your first email already has:
- Your order number, from your confirmation email.
- The item you are asking about, if the order had several.
- Photographs, if something arrived damaged, faulty or not as described. Include the outer packaging if the box was damaged too.
- What you would like to happen: a replacement, a refund, or an answer.
Cancelling an order
Put the word cancel in your subject line and send it as soon as you can. We use the time your email was sent to decide whether a cancellation is in time, so it is the sending that matters, not when we happen to read it. The full terms are in our Return and Refund Policy.
Questions we can answer faster than email
- How long will my order take, and what does shipping cost?
- Can I return this, and how do refunds work?
- What do you do with my personal information?
Where we are
Bluds LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
This is our registered business address and not a shop or a returns address. Please do not send anything back to it without emailing us first, because unauthorised returns cannot be traced to your order.