Return and Refund Policy
Last updated: September 10, 2026
This policy explains when you can return an item bought from bluds.shop, how refunds work, and how to cancel an order. It applies to purchases from Bluds LLC (“Bluds”, “we”, “us”). Nothing here limits any right you have under applicable United States federal or state consumer law.
The short version
You have 15 days from delivery to tell us about a problem. We accept returns when an item is damaged, defective, incorrect, or not as described. We do not accept returns because you changed your mind. Where we can, we would rather send you a replacement than process a return.
Return window
Requests must reach us within 15 days of the date your order was delivered, as shown by the carrier’s tracking record. Requests received after that period cannot normally be accepted.
What we accept
We accept a return or replacement where the item is:
- Damaged — it arrived broken or damaged in transit.
- Defective — it does not work as it should.
- Incorrect — you received something other than what you ordered.
- Not as described — it materially differs from its description or images on our site.
What we do not accept
We do not accept change of mind returns. This includes deciding you no longer want the item, ordering the wrong item by mistake, finding it cheaper elsewhere, or not liking the colour, size or style where the item matches its description.
We also cannot accept items that have been used, worn, washed, altered or damaged after delivery, items missing parts or original packaging where that affects resale, or items where the request falls outside the 15-day window.
Minor variation in colour between a screen and the physical product, and small differences in handmade or hand-finished items, are not by themselves grounds for return.
Replacements come first
Where an item is damaged, defective or incorrect, our preferred remedy is to send a replacement at no cost to you. A replacement is usually faster for you than a return and refund. If a replacement is not available, or you would rather not have one, we will offer a refund instead.
How to request a return
Email support@bluds.shop within the 15-day window and include:
- Your order number.
- The item or items affected.
- A short description of the problem.
- Clear photographs or a short video showing the issue, and the outer packaging if the item arrived damaged.
Photographs let us resolve most cases immediately, and often without you needing to send anything back. Please do not ship anything to us before we have replied, as unauthorised returns cannot be tracked to your order.
Your two options
Once we approve a return you may choose either:
1. Keep the item and take a partial refund. You keep what you received and we refund part of what you paid. There is nothing to ship back. The percentage varies with the item, the nature of the problem and the condition it arrived in, so there is no fixed figure. We will tell you the exact amount before you accept, and you are free to choose the second option instead.
2. Return the item for a full refund. We email you a prepaid return label, so sending it back costs you nothing. Your refund is issued only after the item arrives at our warehouse and has been inspected. We may reduce the refund if the item is not returned in its original condition.
Inspection and reduced refunds
Returned items are inspected on arrival. Where an item shows damage, wear or missing parts beyond what was reported, or beyond what is needed to examine the item, we may deduct a reasonable amount from the refund to reflect the loss in value. If we intend to make a deduction we will tell you the amount and the reason before the refund is issued.
When you get your money
Approved refunds are returned to the original payment method. Once we issue a refund, it usually reaches you within 2 to 3 business days. Some banks and card issuers take longer to post the credit to your account, and that part of the timing is outside our control.
We cannot refund to a different card or account from the one used to pay.
Cancellation policy
You may cancel an order within 12 hours of placing it, or before it has shipped, whichever happens first. Because orders begin processing quickly, the 12-hour figure is an outer limit rather than a guarantee.
How to cancel
Email support@bluds.shop with your order number and the word “cancel” in the subject line. We use the time your email was sent to decide whether a cancellation is in time. If your email was sent inside the window, the cancellation is approved.
If we ship it anyway
If you send a cancellation request inside the window and we ship the order regardless, you still get your money back. Contact us when the parcel arrives and we will arrange the refund. You will not be left out of pocket because of a mistake on our side.
After the window
Once an order has shipped it can no longer be cancelled. If the item then turns out to be damaged, defective, incorrect or not as described, the return terms above apply.
Orders cancelled by us
We may cancel an order if the item is out of stock, if we cannot ship to the address given, if the order appears fraudulent, or if a product was listed at a materially incorrect price. Where we cancel, you receive a full refund and we will tell you why.
Contact us
All return, refund and cancellation requests go to support@bluds.shop.
Bluds LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States